Questions
-Will the parts be ordered before
I drop off my car for repair?
-If my vehicle's frame is damaged
is the car a total loss?
-Can you match my car paint color?
-Can I get other work done on my
car while it in the body shop?
-How long will the repairs take?
-Can I get a ride home when I drop
off my car?
-How can I get a rental car?
-How will I know when my car is
done?
-Is there a warranty on the
repairs to my vehicle?
-Do I have to pay a deductible?
-Who do I pay a deductible to?
-What forms of payment do you
accept?
-What are Betterment Charges?
-Can I wash My car?
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the
time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle
is found unsafe to drive, then we would help you arrange
for a rental vehicle as soon as possible. This enables us
to provide quicker turnaround time.
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IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs
exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame
and body as one) construction. Our highly skilled technicians,
with the aid of our state-of the-art computer measuring
system , can return your vehicle to its original factory
specifications. If it is determined that the frame section
is bent beyond repair, that section can simply be replaced.
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CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers
of highly specialized paints. We have made a major
investment in the finest paint system available and constantly
upgrades its technology and equipment to ensure that each
vehicle's paint matches. We take special pride in our ability
to match factory finishes as the final step in the restoration
process.
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CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would
like done so that he or she can make the necessary arrangements.
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HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will
take to complete the repairs to your vehicle. Be sure
to check with your advisor for the specifics on your vehicle.
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CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We
want each customer's visit to be a positive experience and
will work diligently towards that goal. We provide
a pickup and delivery service.
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HOW
CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental
car if you have that option on your policy or if you are
the claimant. Check your policy and/or call your insurance
company to find out if you have rental coverage and what
your specific limitations are.
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HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
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IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty.
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DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. Sometimes there are different deductibles for collision as there are for hail, fire and theft. If you were not at fault in an accident you are considered a claimant and should not have a deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your insurance agent and they can tell you how much it is.
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WHO
DO I PAY MY DEDUCTIBLE TO?
If you have a deductible it will be your responsibility to pay us when you pick up your vehicle.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a check, cash or major credit card. We accept Visa and MasterCard.
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WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use
(i.e., tires, batteries, and suspension parts) are commonly
subject to betterment charges when they are replaced during
the repair process. These betterment charges are determined
by your insurance company and are pro-rated based on actual
miles on your vehicle.
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CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
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